6/4/2023 0 Comments Slack business pricingAfter all, Slack was competing for adoption alongside traditional email and work messaging tools, but this monetization model accelerated adoption by reducing customer apprehension to pay for another work communication tool. Slack’s usage-based pricing model was a disruptive and novel idea when it was first announced, and helped the company quickly scale. Through this policy, Slack’s customers are only charged for actively used seats in the product, and unused seats are refunded, unlike traditional per-seat models that charge regardless of use. Slack’s pricing model is relatively well-known among SaaS nerds (□) because it was an early pioneer of active seat pricing through its Fair Billing Policy. Below, we analyze the changes alongside Slack’s last 10K and annual report prior to its acquisition, and we dig into the implications for SaaS companies looking to follow in Slack’s footsteps. Last month, Slack announced it’s first price increase since launching in 2014, but the price increase is just the beginning of the story.
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